Technology

Amazon has a real knack for changing consumers’ buying behavior. Logging on is like being welcomed by an old friend who knows you deeply. Amazon knows what you need even before you do, because it learns from behavior: which products you’ve viewed, what items you’ve purchased and how others like you have interacted with the […]

How well do the middle managers you serve manage others? Not just technically, but interpersonally — and not just down the chain of command, but also up it? You can be honest. Interpersonal skills are the most challenging to develop. The good news for you is that managers know they need additional support to develop […]

Picture the best manager you ever had. Do you still remember what they said to you? Do you remember how it felt to work with them? My guess is that the best manager you ever had cared about you as a person. They saw potential in you. They empowered you to move to the next […]

It’s no secret that many employees suffer from workplace stress and anxiety, which siphon away energy and shatter concentration. Stress can result in low engagement and performance; higher absenteeism; and, in the most extreme instances, burnout. Workplace stress, anxiety and burnout can happen in any setting, from the shop floor to the C-suite. The toll of burnout is […]

I’ve been tracking generational change in the workplace and its impact since 1993. What began as a personal quest to understand why my older colleagues were annoyed by those of my generation (Generation X) swiftly became a much larger endeavor. Nearly everybody older and more experienced, in workplaces of all shapes and sizes, was fed […]