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HomeIT Networking & System AdminMicrosoft Training courses70-685 – Enterprise Desktop Support Technician for Windows 7

70-685 – Enterprise Desktop Support Technician for Windows 7

Category:
IT Networking & System Admin/ Microsoft Training courses/
£199.00 £99.00

£199.00 £99.00

Duration: 12 months
Lectures: 8 Modules
Video: Online Tutorials
Microsoft

Course Overview:

Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.

Course Modules:

Module 01 – Identifying Cause and Resolving Desktop Application Issues – 2hr 30m

Module 02 – Operating System Troubleshooting and Support –2hr 34m

Module 03 – Networking with Windows 7 – 3hr 17m

Module 04 – Configuring Security and Troubleshooting Issues – 1hr 56m

Module 05 – Supporting Mobile Users – 1hr

Module 06 – Maintaining Hardware on Windows – 71hr 52m

Module 07 – Centralizing Configurations – 39m

Module 08 – User Login, Profiles and Access to Resources – 1hr 33m

Final Exam Practice

 

 

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£199.00 £99.00

Duration: 12 months
Lectures: 8 Modules
Video: Online Tutorials
Microsoft

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