70-685 – Enterprise Desktop Support Technician for Windows 7
Course Overview:
Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.
Course Modules:
Module 01 – Identifying Cause and Resolving Desktop Application Issues – 2hr 30m
Module 02 – Operating System Troubleshooting and Support –2hr 34m
Module 03 – Networking with Windows 7 – 3hr 17m
Module 04 – Configuring Security and Troubleshooting Issues – 1hr 56m
Module 05 – Supporting Mobile Users – 1hr
Module 06 – Maintaining Hardware on Windows – 71hr 52m
Module 07 – Centralizing Configurations – 39m
Module 08 – User Login, Profiles and Access to Resources – 1hr 33m
Final Exam Practice
Reviews
Only logged in customers who have purchased this product may leave a review.
There are no reviews yet.