Customer Service Skills
£199.00
Course Overview:
This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.
Available CEUs for Course Series Completion: 3
Students can earn up to 3 CEU for fully completing this course series. This information will be displayed on the certificate of completion.
Courses Modules:
Module 01 – Understanding Customer Service – 31m
Module 02 – Focusing on the Customer – 7m
Module 03 – Customer Service and the Telephone – 8m
Module 04 – Handling Complaints – 12m
Module 05 – Enduring Stress – 12m
Final Exam Practice
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